Introduction
Your privacy is important to us. This Privacy Policy explains how NeuraAI ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our platform. Please read this policy carefully. By using our service, you consent to the practices described herein.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Register for an account (name, email address, password)
- Subscribe to a plan (payment information, billing address)
- Contact our support team (communication content)
- Fill out forms or surveys on our platform
Automatically Collected Information
When you access our platform, we automatically collect:
- Device information (browser type, operating system, device type)
- IP address and approximate geographic location
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
Content You Create
We process the content you create using our AI tools, including text prompts and generated images. This data is used solely to provide the service to you.
How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and manage subscriptions
- Send you important updates and notifications
- Respond to customer support inquiries
- Analyze usage patterns to enhance user experience
- Ensure security and prevent fraud
- Comply with legal obligations
Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers — Third-party companies that help us operate our platform (payment processors, hosting providers, AI model providers).
- Legal Requirements — When required by law, regulation, or legal process.
- Business Transfers — In connection with mergers, acquisitions, or asset sales.
Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data (passwords, API keys)
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
Cookies
We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. Essential cookies are required for the platform to function properly.
Children's Privacy
Our service is not intended for users under the age of 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email.
Contact Us
If you have any questions about this Privacy Policy, please contact us through our contact page.